qqbet Privacy Policy & Data Protection
A complete, transparent, and formal description of how your personal information is collected, stored, and kept secure on the qqbet platform.
1. Introduction & Scope
This Privacy Policy ("Policy") is issued by the entity that owns and operates the qqbet platform ("qqbet", "we", "us"). It applies to the https://qqbet.mom website and all services offered under it.
qqbet operates a safe, transparent, and fair online entertainment service for users in Bangladesh. We believe your personal information belongs to you, and protecting that information is one of our highest priorities. By reading this Policy, you will learn:
- What types of information we collect and why;
- How that information is used and stored;
- Situations in which information is shared with third parties;
- The technical measures we take to protect your information;
- Your rights and how to exercise them.
Scope of Application
By registering with qqbet or using our services, you consent to this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform. This Policy should be read alongside our Terms and Conditions — both documents complement each other.
2. Information We Collect
qqbet collects only the information necessary to provide its services. The categories of information collected are set out below.
Registration & Identity Information
Information you provide when opening an account:
- Full name and date of birth (for age verification — 21+ years mandatory)
- Email address and mobile number
- Password (stored in encrypted form — never readable)
- Preferred language and currency (Bangladeshi Taka)
Financial & Payment Information
Information required for deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- We never store full payment card numbers
Usage & Behavioral Information
Information collected automatically while you use the platform:
- Login time, session duration, and activity logs
- Game play history and betting details
- Preferred game categories and platform usage patterns
- Device information: operating system, browser version
Technical & Network Information
Collected to ensure security and service quality:
- IP address and approximate location (country level)
- Cookies and similar tracking technologies
- Referral sources and search terms (SEO analytics)
- Error logs and performance data
3. Purpose of Information Use
qqbet uses collected information only for the legitimate purposes listed below. Information is not used for any other purpose without the user's consent.
3.1 Service Operation & Improvement
- Creating, verifying, and securing account login;
- Processing deposits, withdrawals, and financial transactions;
- Managing bonuses, promotions, and VIP benefits;
- Keeping game services and sports betting operational;
- Personalizing and improving the user experience.
3.2 Security & Legal Compliance
- Preventing fraud, money laundering, and unauthorized access;
- Age verification — ensuring access is limited to users 21 years and older;
- Enforcing and monitoring responsible gambling policies;
- Meeting legal obligations and assisting with investigations;
- Resolving disputes and protecting accounts.
3.3 Communication & Support
- Providing customer service via live chat and email ([email protected]);
- Sending transaction notifications, security alerts, and important updates;
- Informing users about bonuses and promotions (with user consent);
- Notifying users of changes to this Privacy Policy or Terms and Conditions.
4. Cookies & Tracking Technologies
What are cookies and why are they used?
Cookies are small text files stored in your browser. qqbet uses cookies for the following purposes:
- Essential cookies: Keeping login sessions active, managing security tokens, and protecting payment forms — the platform cannot function without these.
- Functional cookies: Remembering your language preference, display settings, and game history.
- Analytics cookies: Understanding usage patterns to improve the service (without identifying individuals personally).
Cookie Controls
You can disable cookies at any time from your browser settings. Keep in mind that disabling essential cookies may prevent some core features of qqbet from working properly. Contact us for more details.
5. Sharing Information with Third Parties
qqbet does not sell, rent, or share your personal information with third parties for commercial purposes. Information is shared only in the limited circumstances described below:
Service Partners
Information is shared with payment processors (bKash, Nagad, Rocket, bank transfers), game software providers, and technology service providers solely for the purpose of operating the service. Each partner operates under a strict confidentiality agreement.
Legal Obligations
Information may be disclosed when disclosure is legally required in response to a court order, government investigation, or legal process. In such cases, we always provide only the minimum information necessary.
Fraud Prevention
Sharing information with regulatory bodies or security services may be necessary to prevent money laundering, fraud, or other illegal activities. This process is carried out in the interest of protecting all users.
Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such a situation, we will notify you in advance, and the new entity will also be bound by this Privacy Policy.
6. Data Retention & Deletion Policy
Retention Period
qqbet retains information in accordance with the following policy:
- Active accounts: Information is retained for the entire period the account remains active.
- Financial information: Transaction records are retained for a minimum of five years in accordance with legal obligations.
- Closed accounts: Certain information is kept for a limited period after an account is closed, then securely deleted.
- Log files: Security logs are generally deleted automatically after a defined period.
Data Deletion Requests
You may request deletion of your account and personal information by emailing [email protected]. Please note that due to legal obligations, some information (such as financial transaction records) may not be immediately deletable.
7. Technical Measures for Data Security
qqbet follows the highest industry standards to protect your information. Our platform is secured with SSL encryption technology.
SSL Encryption
All data transfers are secured through SSL/TLS encryption. You can verify this by looking for the padlock icon in your browser's address bar.
Password Hashing
Your password is never stored directly — only a cryptographic hash is stored, from which the original password cannot be recovered.
Secure Servers
All data is stored in secure data centers. Server access is strictly controlled and regular security audits are conducted.
Limited Access
Only authorized personnel can access user information, and they can only view the information necessary to provide the service.
Regular Reviews
Our security team regularly conducts penetration testing and system audits to maintain security standards.
Security Alerts
If a suspicious login or unusual activity is detected, we immediately alert the user and, if necessary, temporarily lock the account.
8. Your Rights & Controls
qqbet believes you should have full control over your information. Your rights are described below.
8.1 Right to View & Correct Information
You can log in to your qqbet account at any time to view your stored information and make any necessary corrections. You have the right to update any information you find incomplete or incorrect.
8.2 Right to Data Portability
You may request a copy of your personal data. Send this request by email to [email protected]. We will respond as quickly as possible.
8.3 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails and messages at any time. To do so:
- Use the "Unsubscribe" link at the bottom of any email you receive, or
- Contact us at [email protected].
Please note that even after opting out of promotional communications, important messages related to transactions and security will continue to be sent.
8.4 Right to Close Account & Delete Information
You may request to close your account at any time. After the account is closed, we will securely delete the remaining information once legal obligations have been fulfilled. If you believe qqbet is using your information improperly, please submit a written complaint to [email protected].
9. Protection of Minors
qqbet strictly enforces a 21+ age policy. Our platform never knowingly collects information from anyone under the age of 21. The necessary information for age verification is requested at the time of registration.
If we become aware that a minor has opened an account using false information, that account will be immediately closed and the collected information will be deleted. Parents and guardians can contact [email protected] to report suspicious activity.
10. International Transfer of Information
qqbet may work with global service providers, which may require data to be processed outside of Bangladesh. Whenever data is transferred internationally, we ensure that:
- Adequate data protection measures are in place in the recipient country;
- Appropriate contractual safeguards (such as data processing agreements) are in place;
- The standards of this privacy policy are maintained.
11. Policy Changes & Updates
qqbet may update this privacy policy from time to time. If significant changes are made, we will:
- Send a notification of the update to your registered email;
- Change the "Last Updated" date on the website;
- New consent may be obtained if required.
If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team.
qqbet Support Center
After receiving your privacy-related request, we respond as quickly as possible. When making a request by email, please use your registered email address and clearly state the subject.
To learn more, please read our other policy documents: Terms & Conditions • Responsible Gaming • FAQ